Important
For security reasons, your Accolad gift code can only be used once. You must therefore spend the entire value of your Accolad gift code in a single order. To do this, you can add as many products as you want to your shopping cart.
Steps to follow
Typically, simply click on the “Choose My Reward” button in the recognition email you received to access the online rewards store.
Once in the store, choose the product(s) you like and add them to your shopping cart.
A window will open on the right side of your screen. Click the “Checkout” button to complete your order.
Your Accolad gift code should already be applied to your shopping cart. If not, copy the Accolad gift code found at the bottom of your recognition email or the one you received as a gift, and paste it into the “Discount Code or Gift Card” field. Then click the “Apply” button to apply the Accolad gift code to your shopping cart.
Enter your email address in the “Contact” section and fill out all required fields in the “Billing Address” section. If you selected a physical product, also enter your delivery address. Then click on the “Confirm Payment” button.
A confirmation email will let you know that we have received your order.
Every virtual gift card is delivered by email within the timeframe specified on the product page in the online rewards store (see the “Email Delivery Time” section on the product page). If you have not received the virtual gift card you ordered within the specified timeframe:
1. Check if the gift card was sent to your spam or junk email folder.
2. Click on the “View Your Order” button in the confirmation email you received after placing your order. Your gift card may be available to retrieve from this page by clicking on the “Retrieve My Gift Card” button.
3. If you were unable to retrieve your gift card through steps 1 and 2, you can contact us in writing at support@accolad.com. Additional delays may apply due to the volume of orders we receive or for other reasons.
Oui. Afin d'offrir un vaste choix de cartes-cadeaux à notre clientèle, nous avons des ententes avec plusieurs fournisseurs externes. Vous pouvez donc recevoir une partie des produits de votre commande après quelques jours et le reste un peu plus tard.
En coulisse, nous travaillons fort pour effectuer toutes les démarches requises pour que vos cartes-cadeaux soient livrées par courriel ou en ligne le plus rapidement possible, mais les délais varient en fonction de nos fournisseurs et du volume de commandes que nous recevons.
